LEGAL NOTICE AND GENERAL TERMS OF USE
Hotel Cuevas del Mar — https://hotelcuevasdelmar.kross.travel/
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I. GENERAL INFORMATION
In compliance with the information obligations set out in Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of 11 July, the following general information about this website is provided:
Ownership of this website, https://hotelcuevasdelmar.kross.travel/ (hereinafter, the Website), belongs to:
Establishment Name: HOTEL CUEVAS DEL MAR
Company Name: CUEVAS DE LLANES 2026 SL
Tax ID (CIF): B26993147
Registered Address: Barro El Collau, No. 87, Villahormes, 33593 Llanes (Asturias), Spain
Contact Email: [email protected]
Contact Phone: +34 684 689 088
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II. GENERAL TERMS OF USE
The purpose of these General Terms of Use (hereinafter, the Terms) is to regulate access to and use of the Website. For the purposes of these Terms, the Website shall be understood to include: the external appearance of the screen interfaces, both static and dynamic (i.e. the navigation tree); all elements integrated into both the screen interfaces and the navigation tree (hereinafter, Content); and all online services or resources that may be offered to Users (hereinafter, Services).
Hotel Cuevas del Mar reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and any Content or Services incorporated therein. The User acknowledges and accepts that Hotel Cuevas del Mar may at any time interrupt, deactivate and/or cancel any of the elements integrated into the Website or access thereto.
Access to the Website is free of charge and Users are not required to provide any consideration in order to use it, except for the cost of their internet connection as contracted with their telecommunications provider.
The User declares that they are of legal age and have sufficient legal capacity to be bound by these Terms. This Website is not intended for minors. Hotel Cuevas del Mar declines any liability for failure to comply with this requirement.
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III. ACCESS AND BROWSING: DISCLAIMER OF WARRANTIES AND LIABILITY
Hotel Cuevas del Mar does not guarantee the continuity, availability or usefulness of the Website, its Content or Services. Hotel Cuevas del Mar will make every effort to ensure the Website functions properly; however, it does not guarantee that access will be uninterrupted or error-free.
Nor does Hotel Cuevas del Mar guarantee that the content or software accessible through the Website is free from errors or that it will not cause damage to the User's computer system. Under no circumstances shall Hotel Cuevas del Mar be liable for any losses, damages or harm of any kind arising from access to, browsing or use of the Website.
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IV. LINK POLICY
The Hotel Cuevas del Mar Website may provide Users with links (hyperlinks, banners, buttons) to third-party websites. These links are provided solely to help Users find information on the internet.
Hotel Cuevas del Mar is not responsible for any damages or losses arising from access to, use of, quality of, or legality of the content, communications, opinions, products and services of websites not managed by Hotel Cuevas del Mar that are linked from this Website.
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V. INTELLECTUAL AND INDUSTRIAL PROPERTY
Hotel Cuevas del Mar holds all intellectual and industrial property rights to the Website and its contents (images, texts, trademarks, logos, design, etc.). Reproduction, distribution or public communication of all or part of the content of this website for commercial purposes is strictly prohibited without the express authorisation of Hotel Cuevas del Mar.
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VI. LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION
The relationship between the User and Hotel Cuevas del Mar shall be governed by Spanish law. In the event of any dispute, the parties shall submit to the jurisdiction of the courts and tribunals competent under applicable law.
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VII. RATES, CANCELLATION, REFUND AND BOOKING POLICY
Hotel Cuevas del Mar offers two types of rates with the following conditions:
▌ FLEXIBLE RATE
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Description: Booking with partial payment and free cancellation option.
Payment conditions:
• 30% of the total amount will be charged at the time of booking confirmation.
• The remaining 70% will be paid at check-in at the hotel.
Cancellation conditions:
• Free cancellation if requested more than 7 days before the arrival date: the 30% deposit will be fully refunded.
• Cancellation less than 7 days before the arrival date: no refund. The 30% deposit will be retained as a cancellation fee.
• No-show (guest does not arrive without cancelling): 100% of the total booking amount will be charged.
Modifications:
• Date changes are permitted subject to availability, provided they are requested more than 7 days before arrival and at no additional cost.
▌ NON-REFUNDABLE RATE
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Description: Our most competitive rate. No cancellations or refunds permitted.
Payment conditions:
• 100% of the total booking amount will be charged immediately upon confirmation.
Cancellation conditions:
• This rate does not allow cancellations, modifications or refunds under any circumstances.
• In the event of a no-show, no refund will be issued.
Recommendation: We advise purchasing travel insurance if there is any uncertainty about your travel dates.
All rates are clearly detailed and available for review during the booking process under "View Conditions".
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VIII. FORCE MAJEURE EXCEPTIONS
Regardless of the rate booked, Hotel Cuevas del Mar will consider on an exceptional basis duly justified cases of force majeure, including:
External causes:
• Natural or weather disasters (fires, floods, etc.) preventing access to or making the stay unsafe.
• Government restrictions: border closures, lockdowns, travel bans.
• Officially declared public health emergencies directly affecting the guest.
• Armed conflict, terrorist acts or serious instability.
Serious personal circumstances:
• Serious illness or accident requiring hospitalisation that prevents travel (supported by a medical certificate).
• Death of an immediate family member (spouse, children, parents, siblings).
• Urgent and unavoidable legal obligations (court summons, etc.).
Required documentation: For serious personal circumstances, supporting documentation will be required (medical certificate, official notice, etc.).
In such exceptional cases, the resolution may be a refund of the amount paid or a credit towards a future stay, at the hotel's discretion.
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IX. CANCELLATION AND REFUND MANAGEMENT
• How to cancel: Through the "Manage Booking" section on the hotel website.
• Refund timeline: Between 7 and 15 business days from the date the request is approved.
• Refund method: To the same payment method used at the time of booking.
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Last updated: June 2025
Hotel Cuevas del Mar — CUEVAS DE LLANES 2026 SL (B26993147) — Barro El Collau, No. 87, Villahormes, 33593 Llanes (Asturias), Spain
